realtek high definition audio driver slowing down

I have seen several posts, all very similar, regarding this problem. With intermittent sound failures on both mic and speakers, it makes using this laptop for Zoom, Skype, Hangouts, or other video chat systems impossible. We currently have the wrong drivers installed, we raise two questions that imply a potential conflict, either in the drivers or the audio control systemsġ) Which audio control systems are needed and is there a conflict if they are all installed?Ģ) Is there a definitive list of the CORRECT audio drivers for Mic and Speakers? Have a specific set of drivers been proven to work on this system? Are there any other conflicts? the Mic and Audio systems were intact and COULD work, and 2. Since the drivers that were installed proved two things (1. The AMD Radeon Graphics control system was removed.

We should note that there seem to be several 'controlling' systems for the audio: Bang & Olufsen Audio Control, the Realtek(R) Audio utility. Eventually, the system was shutdown hard (holding down the On/Off button) and restarted. After 5 minutes on Zoom, the sound and microphone failed, locking up or slowing down other parts of the system at the same time. After system restart, we tested the Audio /Video with Zoom. I then installed the two driver packages as was recommended. I did not delete the driver software however. I uninstalled the three Sound Video and Game Controllers drivers (AMD Audio Device, AMD High Definition Audio Device, and Realtek (R) Audio). I downloaded a BIOS update (recommended) and two driver updates (sp107252.exe and sp105839.exe). More research of the HP community indicated, 'The AMD High-Definition Graphics Driver and Realtek High Definition Audio driver are not the correct version and need to be updated manually.' Logical. I removed the AMD Radeon Sound utilities, which caused some improvement, but failures continued. Now the microphone and sound system worked, but began to fail intermittently, usually after 5-10 minutes of operation in a video/sound environment like Skype or Zoom (primary Zoom). Following instructions, I uninstalled the current drivers, deleted the software and reinstalled the AMD Radeon Graphics Drivers, tools and utilities. One resource recommended uninstalling the current graphic drivers and reinstalling the AMD Radeon Graphics driver. Searches of the HP Support Community turned up similar problems, which seemed to be 'driver related'. After installing all Windows 10 64-bit updates (about 18), I discovered while using Zoom that the microphone and sound were not working. There are also keyboard function key buttons for speakers on/off, mic on/off and camera on/off. The system also had Bang & Olufsen audio system, built in Mic array and HP wide vision video camera. On July 27, I received my new 2020 HP Envy 15/6 Touchscreen x360 Laptop with AMD Ryzen 5 4500U processor.

Realtek high definition audio driver slowing down